Here are some common questions you might have about rewards and missions while supporting your favorite content creators on GrabTap:
Q: I completed a mission but didn't get credited on GrabTap. What should I do?
A: Sometimes, missions can take up to an hour to register properly.
If an hour has passed, we recommend checking the key points below and reviewing this article to understand why your missions might not have been tracked.
- New Player: You must be a new player for the game.
- No VPN: Avoid using a VPN while playing the game.
- Allow Tracking: Make sure you enable tracking when prompted.
- Disable iCloud Private Relay: If you're on an iOS device, make sure iCloud Private Relay is turned off.
Read this article to learn how to make sure your missions are tracked and completed.
Requirements can vary depending on the game, so be sure to check the Mission Tab for the key points and requirements for the specific mission you're working on.
If you've met all these requirements but your progress still isn't being tracked, feel free to reach out to our support team, and we’ll assist you further!
Q: I purchased a booster level skip pack, but I didn’t get points for the levels it helped me skip. Why?
A: This is the intended behavior. When you purchase the booster, it won’t grant points for the levels it helped you skip.
Q: How Do I Track Completed Missions?
A: Once you've picked a game to play and hit the Play and Earn button to support your favorite content creator, you can easily track your progress in the Mission Tab.
To review mission details:
- Click on a Specific Game: Open the game to view all the mission details.
- Review Goals: Look at the objectives you need to complete to earn more points.
- Understand Requirements: Be sure to read through the key points and requirements, as these may differ between games.
Q: I didn’t start the mission through GrabTap, and now it’s not tracking. What happened?
A: It might sound obvious, but missions need to be started directly through GrabTap for them to track properly. You can’t just download the app or visit the advertiser’s website on your own and complete the task without first clicking the offer on GrabTap. Make sure you always begin missions through the platform to ensure progress is tracked!
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