Got questions about the KYC verification process? You’re in the right place! Below, we’ve answered some of the most common questions to help guide you through the process.
Q: What Happens If My Identity Can't Be Verified?
A: If your identity can't be verified, you will be invited to contact our support team for assistance. Our team is here to help resolve any issues and guide you through the verification process.
Q: Can I Bypass the Verification Process?
A: No, bypassing ID verification is not possible.
We’re committed to maintaining a fair and secure platform for all users. ID verification is a key part of this, helping to prevent fraud and ensuring that everyone follows the rules.
Q: What Information Will I Need to Provide During the GrabTap Verification Process?
A:
- Photo of a Government-Issued ID: You’ll need to provide a clear image of your valid, unexpired ID.
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A Selfie: A selfie of yourself to match the ID you submit.
Note: Before submitting your documents, click on the "Acceptable Documents" link to check the list of documents accepted for your county.
The ID must belong to you and be valid (not expired). The selfie must clearly show the same person as the ID.
Important: You cannot verify someone else’s account or use another person’s ID.
Q: I'm having trouble capturing my document using my desktop. What should I do?
A: Verification on desktop can sometimes be less convenient due to lighting issues or your webcam not being able to capture your documents properly. We recommend switching to mobile for a smoother experience. Once you're redirected to the verification portal, simply click on the mobile icon to make the process easier.
Q: What Other Identity Verification Methods Does GrabTap Offer Without Taking a Picture of Myself?
A: We understand that sharing personal information online can feel uncomfortable, and we want to assure you that your data’s security is our top priority. Currently, there are no alternatives to the ID check that require a selfie.
Real-time selfies are a crucial part of our verification system, adding an extra layer of protection against fraud and preventing the misuse of stolen IDs.
Q: Is This Verification Process Legit and Safe?
A: Our trusted partner handles the verification process and is committed to maintaining the highest standards of data security.
Q: How Can I Verify Myself on GrabTap if I Don't Have an ID?
A: It's not possible to verify your account without an ID. Currently, ID verification is a mandatory step in our security process. It helps us prevent fraud and protect user accounts from misuse.
If you need step-by-step guidance through the verification process, check out this article for help!
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