Before you can redeem your rewards, we verify your identity to ensure only you can access your earned points.
Why Do We Ask for Verification?
We want to keep GrabTab safe and secure. Sometimes, we need to confirm you're the person behind the account to protect your rewards and ensure fair play.
Why Is This Necessary?
- One Account Per Person: Each user is limited to a single account.
- Security: ID checks help prevent multiple accounts and keep GrabTab secure for everyone.
Verification Process:
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You’ll be prompted to start the KYC (Know Your Customer) process
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You'll be redirected to the verification portal. For a smoother experience, click on the mobile icon to proceed via your phone.
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A QR code will appear on the screen for you to scan.
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On your phone, scan the QR code, and follow the instructions to continue with the process.
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Once you’ve completed the steps on your phone, head back to the website and wait for the system to validate your documents.
Note: The verification process may take up to 3 minutes. Please do not leave the page while it's processing.
Q: What Happens If My Identity Can't Be Verified?
A: If your identity can't be verified, you will be invited to contact our support team for assistance. Our team is here to help resolve any issues and guide you through the verification process.
Comments
3 comments
Does anyone know if they have a SOC 2 type 2 report?
My verification process failed - besides having a valid id - contacted the support, but after 4 days still nothing. There is no proper way to contact support for Germany, so I have to chose one of the other countries which seems weird as well. What can I do?
I was in the verification process and the site gave an error, I try to do it again and guess what? It doesn't appear. I try to talk to support with a horrible experience, there is no human support or contact to try to solve this problem.
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